In this guide
The crate types
Use a matching key to open a crate and receive a reward from its pool. Each opening consumes one key. Preview the rewards before opening.
The Ember Crate is the regular reward crate. Seasonal crates rotate and use their own keys. Check the crate at spawn to see the active season and its rewards.
Use Vote Keys at the Vote Crate. Open /vote to find voting links and check announcements for voting updates.
| Crate | Matching key | Common sources |
|---|---|---|
| Ember | Ember Crate Key | Active playtime, selected rank rewards, chat games, tournament rewards, and the vote shop. |
| Current seasonal crate | The matching key for the active season | Active playtime, some events, selected crate rewards, and the vote shop. |
| Vote | Vote Crate Key | Voting. |
Preview and open at spawn
- Use
/spawnor/warp cratesto reach the crate area. - Left click the crate to preview its current rewards.
- Read the item details and any chance information shown in the preview. A possible reward is not a guaranteed reward.
- Put the matching physical key in your main hand and right click the crate to open it.
- Check the result and keep space available for the reward. Do not assume a similar looking ordinary item is a real key.
| Command | What it does |
|---|---|
/warp crates | Travel to the crate area. |
Earn keys through play
The active playtime system banks one Ember key every 5 qualifying hours and one seasonal key every 10 hours. Open /ptr to check progress and claim ready rewards.
Some rank purchases grant Ember keys once when you buy the rank. Chat games can award bonus keys, and fishing tournaments have their own prize table.
Keys can be traded between players. Check the original item and its lore before buying. A similar name alone does not make an item a real crate key.
What rewards can contain
Reward pools include materials, equipment, fishing items, bonus keys, spawners, tags, and physical vouchers. A voucher may need to be redeemed before its benefit is active.
For example, a claim block voucher is not already added to your claim balance while it is sitting in a chest. A flight voucher is not a permanent flight unlock. Read its lore and the voucher guide.
Check the crate preview at spawn for its reward pool. Rewards can change when a crate is updated.
Seasonal keys are specific items
A seasonal reward gives the key for the active seasonal crate. That does not mean every old seasonal key opens the newest crate.
Keep the original key and read announcements when a season changes. Do not rename an old key and expect it to work on another crate.
If a key will not work
- Check the crate name and key name match.
- Hold the matching key in your main hand and right click the crate to open it.
- Read any closed, unavailable, or protection message. The key name alone cannot bypass a disabled crate.
- Keep room in your inventory for rewards.
- If the key came from a trade and appears counterfeit, keep the item and trade details for staff. Do not pass it to someone else as a working key.